Huipu Power Diesel Generators - Guarding Trust With Professionalism and Temperature

Application: Oil&Gas

Solution: 5* 800kw Container

Generator Brand: Huipu Power

Model: HP-Z1100

By: Grace Wang, Huipu Power sales manager

Customer: Greenfield Construction | Project Manager: Michael Thompson

As the sales manager at Huipu Power, I often get real feedback from customers about our products and services. Today, I want to share a case study that really impressed me. It shows how reliable Huipu diesel generators are, and it highlights the values of our after-sales team. Our team is professional, caring, patient, persistent, and friendly.

Sudden Crisis: Power Supply Challenges During Heavy Rainfall Back

In July 2023, Greenfield Construction's infrastructure project in South America got thrown for a loop by some extreme weather conditions and a pretty intense rainstorm that took out the power. A generator used on the project was shut down due to water infiltration, resulting in a cost of tens of thousands of dollars for a one-day delay. At 2 a.m., Michael, the project manager, reached out to Huipu Power through the official website. He was pretty stressed when he called: "We need an 800kW diesel generator in place within 48 hours—it's almost an impossible task, but please help us! "

48 hours of rapid response: professional solutions + seamless collaboration

After receiving the demand, I immediately coordinated with the after-sales team to start the emergency plan:

The tech team checked the site environment and load requirements in under an hour and suggested the HP-850D model, which has an IP55 protection level and intelligent frequency conversion function. That model is great for rainy environments and reduces fuel consumption by 15%.We've got a global supply chain that links local warehouses. If they don't have a certain model, we use an intelligent inventory system to find the same one in Europe and get it out of the warehouse. Then, we coordinate air transportation and expedite customs clearance.We also have full-process visualization tracking. Jack, an after-sales engineer, opened the system privileges for Michael, updated the logistics progress in real time, and even provided a pre-guidance video on the installation of the unit to ease the customer's anxiety.

The result? 47 hours later, the generator arrived at the site 1 hour earlier than the customer expected.

After-sales service that exceeds expectations: service as detailed as a “screw”.

Getting the equipment in place was just the start. Heavy rains made the site muddy, and installation was a challenge.The after-sales team offered extra support:

They did a thorough survey: the engineers flew to the site with moisture-proof accessories, reinforced the base, and installed waterproof baffles;

They did patient training: to avoid operational errors, Jack did three rounds of bilingual training for local workers and left behind a graphic version of the "Quick Troubleshooting Guide";

They insisted on guarding: During the first week of operation, the team remotely monitored the data every day and triggered warnings twice due to voltage fluctuations. Both times, the team remotely investigated and optimized the parameters within 10 minutes.Michael exclaimed, "Huipu's after-sales service is like an 'invisible guardian.' What we didn't mention, they already thought of."

A continuation of trust: from a generator to a long-term partner

After working together, Greenfield listed Huipu as a global supplier and placed an extra order for three units. Michael wrote in a thank you letter:

"Huipu's friendly communication and commitment to solving problems made us realize that choosing a supplier is about more than just buying a product. It's also about buying a sense of security. Your patience and professionalism during the crisis were more convincing than any advertisement."